Refund policy
A-leaficial is operated by Aleaficial Limited in Hong Kong.
We want you to receive the products you ordered in good condition. If something is wrong, contact info@aleaficial.com with your order number or another form of proof of purchase.
Your consumer rights
This policy does not exclude or restrict rights that cannot lawfully be excluded, including applicable rights under the Australian Consumer Law.
For a major product failure, Australian consumers may choose a refund or replacement, or keep the product and seek compensation for its reduced value. Compensation for reasonably foreseeable loss or damage may also be available.
For a minor problem, we will provide an appropriate remedy within a reasonable time. Further remedies may be available if the problem is not resolved within that time.
These rights also apply to discounted products.
Damaged, faulty or incorrect items
Please contact us as soon as reasonably possible after discovering a problem. Include:
- Your order number or proof of purchase.
- A description of the issue.
- Photographs of the affected item, where reasonably possible.
- For delivery damage, photographs of the packaging and shipping label, if available.
There is no 48-hour cutoff for exercising your statutory rights. Original packaging is not a condition of making a faulty-product claim.
If an item is broken or has loose or exposed components, stop using it and keep it away from pets and children.
We may need to assess the issue before confirming the appropriate remedy. We will handle your claim directly rather than requiring you to seek a remedy from the manufacturer or courier.
Returning an item
Please contact us before posting an item so we can explain the appropriate return or collection arrangements. The return destination may differ from our business address.
Where a return is required for a confirmed fault or other failure covered by consumer guarantees, we will cover reasonable return costs. For items that cannot reasonably be posted because of their size, weight or nature, we will arrange collection where required by law.
Do not post broken ceramic pieces without first discussing safe handling with us.
Change of mind
We do not accept change-of-mind returns after an order has been dispatched. Please check the product description, dimensions, included components and selected variant before ordering.
This restriction does not apply to faulty, damaged, incorrect or misdescribed goods, or otherwise limit your statutory rights.
Cancellation before dispatch
If you need to cancel or change an order, email us promptly. We will check its fulfilment status and confirm whether the request can be accommodated.
A cancellation or change is not confirmed until we respond. If we agree to cancel before dispatch, we will refund the cancelled order.
Refund payments
Refunds will be returned through the original payment method unless we agree otherwise. We will confirm when the refund has been processed; the time it takes to appear depends on your payment provider.
We do not require you to accept store credit instead of a refund to which you are legally entitled.
Contact
Email: info@aleaficial.com
Telephone: +852 9162 5874